1. HOW...IN TOUCH
Can I get in touch with Stefani Argento:
- Calling the factory + 39 0444 288136 :
- department stores export office;
- importers export office;- wholesaler export office.
- Sending a fax +39 0444 288116
- Sending an e-mail
- Visiting the factory in Via dell'Oreficeria 40 - 36100 VICENZA - ITALY
500 mt from the highway (gate "Vicenza ovest" ) in front of Vicenza Show building, close to Alfa Hotel.
Can go in touch with Stefani Argento. Only:
- SILVER JEWELRY Importers;
- SILVER JEWELRY Wholesalers;
- SILVER JEWELRY Department stores;
- SILVER JEWELRY Brokers;
- SILVER JEWELRY Raps;
- SILVER JEWELRY Manufacturers;
- SILVER JEWELRY BUYER OFFICES;
- SILVER JEWELRY Chain stores.
3. WHO NOT...?
Who cannot go in touch with Stefani Argento:
Sorry no privates, we cannot deal with private.
Can I ask for:
- Catalogues (as we have over 7.000 items in our collection please specify the ones you need; f.e. basic chain, hoop earrings , flat earrings, hoops earrings ,bangles, necklaces omega or riccio or san marco...);
- Quotations (as we have over 7.000 items in our collection please specify the ones you need; f.e. basic chain, hoop earrings , flat earrings, hoops earrings ,bangles, necklaces omega or riccio or san marco...);
- Shows dates and locations;
- Any general info you do not find in this FAQ.
5. MINIMUM QUANTITIES...?
We have MOQ per style and per order. browsing our web catalogue and using the info button/basket you will be advised of MOQ on each item
- per style can be in grams, for e. basic chain, findings, chain by meter ... = 1/2 kg of each one, or in pieces , f.e. money clip ,tie clip, earrings... ;
- Per order.
6. WHAT.. IN THE SITE.... EXCLUDED THE WEB CATALOGUE?
In the STEFANI ARGENTO site I will find:
- A short preview of some images of the items produced from STEFANI ARGENTO. It is just to have an idea of STEFANI ARGENTO production;
- Some weights, just for basic chains;
- Sorry but ,as we do not deal with private, we never indicate the prices. For quotation pls go in touch with us;
- To have full access to all the images and to all the prices info, you must be a registered user and enter the web catalogue page.
7. WHAT .. IN THE WEB CATALOGUE...?
In the Web Catalogue i will find all the picture with code and weights of :
- all the items of Stefani Argento silver production: chain, basic chain, findings, necklaces, bracelets, bangles, rings, pendants, earrings, creolas / hoops, money clip, tie clip, key holders, brooches, id bracelets, anklets, charms bracelets, chocker;
- in the following style: stampato (riccio ,omega ,s.marco ,cleopatra ,stampatino , cubetto), caucciu / rubber , stamped & casting, without stones and with stones (cz, natural stones , swarovsky stones) , figaro, magic, snake, singapor, marine, rolo.
8. HOW TO SEARCH ... SPECIFIC ITEM .IN THE WEB CATALOGUE?
After the login (login page), you are moved to the search page.
Check the radio-buttons and you will browse your category Additional you can find the help button linked to the "how to do" videos.
9. LOGIN PROBLEM ?
- You browser has to be enabled to receiving of cookies;
- As you register we check your ip address, and we put a cookie on the computer you used for the registration .Every time you try to login , our web-site dialogate with your pc and link together password, user and cookie.
10. I REGISTERED DAYS AGO BUT.... NEVER RECEIVED E-MAIL WITH LOGIN DATA..?
Normally you should get:
- Immediately a welcome e-mail advising you that your request was processed;
- Immediately an e-mail with login data( user and password).
In case you get no mail from the stefani argento web master , there is only one possibility: the e-mail address indicated on the registration form was wrong typed, so please send an e-mail to email@example.com and ask to check your e-mail address. or alternative make a second registration.
11. LOGIN PROBLEM STILL?
You received the welcome e-mail, you received the login data email , you type correct user and password, and the web master after the check informed you that you are enabled to visit the web catalogue: but every time you try to login you get back to the log-in page and "ACCESS DENIED".
There is one possibility you still type user or password wrong.
What to do:
- user and password are case sensitive;
- type user and password exactly as in the welcome mail
- if you still have problem keep in touch with firstname.lastname@example.org we will manually update your account
12. I CHANGED MY PREFERENCES MOVING TO ANOTHER COMPUTER NOW I CANNOT LOGIN because i forgot user and password ?
In case you change pc and forgot all your log-in data do as follow:
- send an email to email@example.com .
We will refresh your data and send to you an email with login data.
13. WHAT IS THE 7DD= 7 DAY DELIVERY SERVICE...?
All the items included in the program 7DD are identified from the logo
- The 7DD items do not need to be produced , they are in stock and ready to be delivered!
- An order based on 7DD items will be despatched approximately in 7 working days after our order confirmation
- The 7DD items web list is update weekly every Monday.
- Of course you can split your order into 2 orders: first from 7DD for immediatly delivery, and second to be produced for a scheduled delivery.