F.A.Q.

1. HOW...IN TOUCH?
2. WHO...?

3. WHO NOT..?

4. WHAT ..ASK..?

5. MINIMUM QUANTITIES....?

6. WHAT .. IN THE SITE.. EXCLUDED THE WEB CATALOGUE?

7. WHAT ... IN THE WEB CATALOGUE.?
8. HOW TO SEARCH ...  SPECIFIC  ITEM IN THE WEBCATALOGUE?
9. LOGIN PROBLEM?

10. I REGISTERED DAYS AGO BUT ...NEVER RECEIVED E-MAIL WITH LOGIN DATA
11. LOGIN PROBLEM ....STILL..
12. I CHANGED MY PREFERENCES AS I MOVED TO ANOTHER COMPUTER NOW I CANNOT LOGIN.....

  13. WHAT IS THE 7DD= 7 DAY DELIVERY SERVICE ??

HOW...?

can  I get in touch with Stefani Argento :

A. calling the factory + 39 0444 288136 :

       -department stores export office 

       -importers export office

       -wholesaler export office

B. sending a fax +39 0444 288116

C. sending an e-mail 

D. visiting the factory in Via dell'Oreficeria 40- 36100 VICENZA - ITALY

      500 mt from the highway (gate "Vicenza ovest" ) in front of Vicenza Show building, close to Alfa hotel

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WHO..?

can go in touch with Stefani Argento. Only:

A. Importers B. Wholesalers C. Department stores D. Broker C. Raps E. Manufacturers

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WHO NOT...?

cannot go in touch with Stefani Argento.

Sorry no private, we cannot deal with private.

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WHAT...ASK..?

can I ask for. :

A. Catalogues (as we have over 5.000 items in our collection please specify the ones you need; f.e. basic chain, earrings with cz,  flat earrings, hoops earrings ,bangles, necklaces omega or riccio or san marco...)

B. Quotations  (as we have over 5.000 items in our collection please specify the ones you need; f.e. basic chain, earrings with cz,  flat earrings, hoops earrings ,bangles, necklaces omega or riccio or san marco...)

C. Appointment

D. Shows dates and locations

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MINIMUM QUANTITIES...?

We have minimum quantities per style and per order.

A. per style can be in grams,  for e. basic chain, findings, chain by meter ...  = 1/2 kg of each one, or in pieces , f.e. money clip ,tie clip, earrings ...

B. per order 

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WHAT.. IN THE SITE....  EXCLUDED THE WEB CATALOGUE?

in the STEFANI ARGENTO site I will find:

A. some images of the items produced from STEFANI ARGENTO. It is just to have an idea of STEFANI ARGENTO production.

B. some weights, just for basic chains

C. sorry but ,as we do not  deal with private, we never indicate the prices. For quotation pls go in touch with us

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WHAT .. IN THE WEB CATALOGUE....?

in the Web Catalogue i will find all the picture with code and weights of :

- all the items of  Stefani Argento silver production: chain, basic chain, findings, necklaces, bracelets, bangles, rings, pendants, earrings, creolas / hoops, money clip, tie clip, key holders, brooches, id bracelets, anklets, charms bracelets, chocker

- in the  following style:
stampato (riccio ,omega ,s.marco ,cleopatra ,stampatino  , cubetto), caucciu / rubber , stamped  &  casting, without stones and with stones (cz, natural stones , swarovsky  stones) , figaro, magic, snake, singapor, marine, rolo, 

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HOW TO SEARCH ...  SPECIFIC  ITEM .IN THE WEB CATALOGUE?

after the login (login page), you are moved  to the search page . there you have the help button linked to the" how to do " page

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LOGIN PROBLEM ?

1. you browser has to be enabled to receiving of cookies 

2. as you register we check your ip address, and we put a cookie on the computer you used for the registration .Every time you try to login , our web-site dialogate with your pc and link together password, user and cookie.

3. if you are using another computer without that cookie you are not enabled to login.
as your login data are linked to the computer where you did the registration (linked to that pc with that ip address):
you cannot use another one to visit our catalogue

4. in case you change pc and you move to another desk and you confirm online the new computer, you will be contacted by e-mail from our
webmaster : he will communicate  that the new pc is enabled  instead of the first one.

5. in case you need to be online with 2 different pc , then you have to make 2 different registration.

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I REGISTERED DAYS AGO BUT.... NEVER RECEIVED E-MAIL WITH LOGIN DATA..?

Normally you should get:

1. immediately  a welcome e-mail advising you that your request will be processed.

2. within 24 hours starting by the next working day an e-mail with login data( user and password) .

in case you get no mail from  the stefani argento web master , there is only one possibility:  your e-mail address indicated on the registration form was wrong typed, so please send an e-mail to webmaster@stefaniargento.com  and ask to check your e-mail address.

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LOGIN PROBLEM STILL... ?...? 

You received the welcome e-mail, you received the login data email , you type correct user and password, and the web master after the check informed you that you are enabled to visit the web catalogue : but every time you try to login you get back  to the log-in page and "ACCESS DENIED"

there is one possibility  your browser is not enabled for the receiving of cookies. what to do?? :
1st  open your browser , tools, internet option, folder "privacy" and update the settings from "block all the cookies" to" medium".

2nd register again :now your computer will able to receive our cookie .after the receiving of the new login data  surf again to the login page.

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I CHANGED MY PREFERENCES MOVING TO ANOTHER COMPUTER NOW I CANNOT LOGIN.......?

in case you change pc and you move to another desk do as follow:

1' login from the new desk. your access will denied. On the bottom of the login page you  will see : 

Your are trying to connect from a different location
from the one used to register
For set this location to access to the catalogue click here (after clicking the previous one will be no longer active)

2' click on "click here" so you confirm that you will use  the new computer

3'  you will be contacted by e-mail from our webmaster : he will communicate  that the new pc is enabled  instead of the first one.

4'  in case you need to be online with 2 different pc , then you have to make 2 different registration.

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WHAT IS THE 7DD= 7 DAY DELIVERY SERVICE.....?

all the items included in the program 7DD are identified from the logo

1' the 7DD items do not need to produced , they are ready to be delivered !

2' an order based on 7DD items will be despatched approximately in 7 working days after our order confirmation

3' the  7DD items web list is update weekly every monday

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